At ReplenaHealth, we understand that life can be unpredictable. Here’s how our cancellation and refund policy works:

1. Appointment Cancellations & Rescheduling

• You can cancel or reschedule your appointment at no charge if you do so at least 24 hours before the scheduled time.
• If you cancel or reschedule less than 24 hours in advance, 50% of the appointment fee will be charged.
• No-shows (not showing up for your appointment without notice) will be charged 100% of the appointment fee.

2. Refunds

• Refunds are not applicable for no-shows and only 50% is applicable for cancellations and rescheduled appointments within 24 hours of your original appointment.
• Eligible refunds will be processed within 5 working days.
• If you were charged in error or had an issue with your booking, please contact our support team to request a review.

3. How to Cancel or Reschedule

• You can cancel or reschedule directly through your ReplenaHealth account, you can find your exclusive link in the email with the booking confirmation. 

4. Contact Us

• If you require further assistance then please contact our team on support@replenahealth.co.uk